PS4 Controller Won't Charge but Works When Plugged In: Troubleshooting Guide

The PlayStation 4 (PS4) controller is a crucial component for an immersive gaming experience. However, encountering issues with the controller not charging properly can be frustrating. In this article, we will provide a comprehensive troubleshooting guide to help you resolve the issue when your PS4 controller won't charge but still works when plugged in. By following the steps outlined below, you can get your controller back to full functionality and continue enjoying your gaming sessions.

PS4 controller won't charge but works when plugged in

1. Section 1: Check the Charging Cable and Power Source

1.1 Inspect the Charging Cable:

The first step is to examine the charging cable for any signs of damage or wear. Look for frayed wires, bent connectors, or loose connections. If you notice any issues, try using a different charging cable to determine if the problem lies with the cable itself.

1.2 Verify the Power Source:

Ensure that the power source you are using to charge the controller is functioning correctly. Plug another device into the same power outlet or USB port to check if it receives power. If the power source is not working, try using a different outlet or port.

2. Section 2: Reset the PS4 Controller

Perform a Hard Reset: Sometimes, performing a hard reset can resolve charging-related issues. Locate the small reset button on the back of the controller (usually near the L2 shoulder button) and gently press it with a small object, such as a paperclip or pin. Hold the button for a few seconds and then release it. Connect the controller to the PS4 console using the charging cable and check if it starts charging.

3. Section 3: Clean the Charging Port and Contacts

3.1 Clean the Charging Port:

Over time, dust, debris, or lint can accumulate in the charging port of the PS4 controller, hindering proper charging. Use a soft brush or a can of compressed air to carefully clean the charging port. Ensure that there are no obstructions that may prevent the cable from making a secure connection.

3.2 Clean the Charging Contacts:

The charging contacts on both the controller and the charging cable may become dirty or corroded, affecting the charging process. Gently wipe the charging contacts on the controller and the cable with a clean, lint-free cloth. This will help establish a better connection between the two components.

4. Section 4: Test with a Different USB Cable or Charging Dock

4.1 Try a Different USB Cable:

If the issue persists, try using a different USB cable to charge the controller. Some USB cables may not be compatible with the PS4 controller or may have connectivity issues. Opt for a high-quality USB cable, preferably the one that came with the PS4 console or a certified replacement.

4.2 Consider a Charging Dock:

If you frequently encounter charging issues with your PS4 controller, investing in a charging dock can be a convenient solution. Charging docks offer a dedicated charging platform and eliminate the need to connect the controller directly to the console. Ensure that the charging dock is compatible with the PS4 controller model you own.

5. Section 5: Contact Sony Support or Seek Professional Assistance

5.1 Reach Out to Sony Support:

If none of the above steps resolve the issue, it is recommended to contact Sony Support for further assistance. They can provide additional troubleshooting steps or guide you on possible repairs or replacements if the controller is still under warranty.

5.2 Consult a Professional:

If the controller is no longer covered by warranty, or if you prefer professional assistance, consider reaching out to a reputable console repair service. They have the expertise to diagnose and fix charging issues with PS4 controllers, ensuring a proper and reliable solution.

PS4: A closer look at the new controller

Encountering charging issues with your PS4 controller can be frustrating, but by following the troubleshooting steps outlined in this guide, you can effectively resolve the problem. Remember to check the charging cable and power source, perform a hard reset, clean the charging port and contacts, test with a different USB cable or charging dock, and reach out to Sony Support or a professional if needed. With a fully functional controller, you can enjoy uninterrupted gaming sessions on your PS4 console.